The Leadership Skill That Gets More Valuable as AI Takes Over
The Home Service Expert Podcast
🚀 FREEDOM 2026 Get your Tickets Today! homeservicefreedom.com
The biggest myth in home service technology? That software solves problems. It doesn't. People do.
Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn:
— Why most companies use ServiceTitan wrong
— and what it actually looks like when you use it right
— The truth about AI replacing CSRs and what to do about it before it happens to you
— Why adding more AI to your business means your people need MORE human attention, not less
— The four metrics every home service owner should know cold
— Why emotional intelligence is the most underrated skill in home service leadership
-- 🕐 🕐 --
🚀 FREEDOM 2026 Get your Tickets Today! homeservicefreedom.com
Tiktok ⟶ @officialtommymello
Instagram ⟶ @officialtommymello
Facebook ⟶ facebook.com/thomasmello
Tommy Mello Millionaire ⟶ @officialtommymello
Raw Description
<p>🚀 FREEDOM 2026 Get your Tickets Today! <a href= "https://homeservicefreedom.com/">https://homeservicefreedom.com/</a></p> <p>The biggest myth in home service technology? That software solves problems. It doesn't. People do.</p> <p>Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn:</p> <p>— Why most companies use ServiceTitan wrong</p> <p>— and what it actually looks like when you use it right</p> <p>— The truth about AI replacing CSRs and what to do about it before it happens to you</p> <p>— Why adding more AI to your business means your people need MORE human attention, not less</p> <p>— The four metrics every home service owner should know cold</p> <p>— Why emotional intelligence is the most underrated skill in home service leadership</p> <p>-- 🕐 TIMESTAMPS 🕐 --</p> <p>00:00 - Introduction </p> <p>00:34 - Richard's Background and Blue Collar Nerd Origin</p> <p>03:08 - Why Investors Are Rushing Into Home Service</p> <p>06:02 - Advanced ServiceTitan Integrations</p> <p>10:31 - When to Get on ServiceTitan</p> <p>13:50 - AI-First Software and What's Coming</p> <p>17:46 - Tommy's AI-Written Radio Ad Live</p> <p>21:16 - Social Media vs Traditional Advertising</p> <p>28:03 - The A1 Garage Model vs HVAC</p> <p>32:28 - Which Industry Would Richard Build In?</p> <p>36:12 - Tommy's 2017 Trifecta and Podcast Origin</p> <p>38:49 - SOPs: SweetProcess vs Trainual</p> <p>41:13 - AI Supporting People Not Replacing Them</p> <p>44:41 - Technology Changing Leadership and Culture</p> <p>47:52 - Longevity Science and Fasting</p> <p>51:03 - Skills the Next Generation of Operators Needs</p> <p>54:14 - EQ vs IQ in Leadership</p> <p>58:42 - Rapid Fire: The Four Metrics Every Owner Must Know</p> <p>1:09:08 - Die With Zero and Tommy's Philanthropy Plans</p> <p>1:13:53 - Get Clear on Your WHY 1:17:35 - Is "I'm Doing It for My Family" Really True?</p> <p>1:23:39 - Meditation, Facing Fears, and Final Thoughts</p> <p>🚀 FREEDOM 2026 Get your Tickets Today! <a href= "https://homeservicefreedom.com/">https://homeservicefreedom.com/</a></p> <p>Tiktok ⟶ <a href= "https://www.tiktok.com/@officialtommymello">https://www.tiktok.com/@officialtommymello</a></p> <p>Instagram ⟶ <a href= "https://www.instagram.com/officialtommymello/">https://www.instagram.com/officialtommymello/</a></p> <p>Facebook ⟶ <a href= "https://www.facebook.com/thomasmello/">https://www.facebook.com/thomasmello/</a></p> <p>Tommy Mello Millionaire ⟶ <a href= "https://www.youtube.com/@officialtommymello">https://www.youtube.com/@officialtommymello</a> </p>
Chapters (1/21)
Show Notes
🚀 FREEDOM 2026 Get your Tickets Today! homeservicefreedom.com
The biggest myth in home service technology? That software solves problems. It doesn't. People do.
Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn:
— Why most companies use ServiceTitan wrong
— and what it actually looks like when you use it right
— The truth about AI replacing CSRs and what to do about it before it happens to you
— Why adding more AI to your business means your people need MORE human attention, not less
— The four metrics every home service owner should know cold
— Why emotional intelligence is the most underrated skill in home service leadership
-- 🕐 🕐 --
🚀 FREEDOM 2026 Get your Tickets Today! homeservicefreedom.com
Tiktok ⟶ @officialtommymello
Instagram ⟶ @officialtommymello
Facebook ⟶ facebook.com/thomasmello
Tommy Mello Millionaire ⟶ @officialtommymello
Raw Description
<p>🚀 FREEDOM 2026 Get your Tickets Today! <a href= "https://homeservicefreedom.com/">https://homeservicefreedom.com/</a></p> <p>The biggest myth in home service technology? That software solves problems. It doesn't. People do.</p> <p>Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn:</p> <p>— Why most companies use ServiceTitan wrong</p> <p>— and what it actually looks like when you use it right</p> <p>— The truth about AI replacing CSRs and what to do about it before it happens to you</p> <p>— Why adding more AI to your business means your people need MORE human attention, not less</p> <p>— The four metrics every home service owner should know cold</p> <p>— Why emotional intelligence is the most underrated skill in home service leadership</p> <p>-- 🕐 TIMESTAMPS 🕐 --</p> <p>00:00 - Introduction </p> <p>00:34 - Richard's Background and Blue Collar Nerd Origin</p> <p>03:08 - Why Investors Are Rushing Into Home Service</p> <p>06:02 - Advanced ServiceTitan Integrations</p> <p>10:31 - When to Get on ServiceTitan</p> <p>13:50 - AI-First Software and What's Coming</p> <p>17:46 - Tommy's AI-Written Radio Ad Live</p> <p>21:16 - Social Media vs Traditional Advertising</p> <p>28:03 - The A1 Garage Model vs HVAC</p> <p>32:28 - Which Industry Would Richard Build In?</p> <p>36:12 - Tommy's 2017 Trifecta and Podcast Origin</p> <p>38:49 - SOPs: SweetProcess vs Trainual</p> <p>41:13 - AI Supporting People Not Replacing Them</p> <p>44:41 - Technology Changing Leadership and Culture</p> <p>47:52 - Longevity Science and Fasting</p> <p>51:03 - Skills the Next Generation of Operators Needs</p> <p>54:14 - EQ vs IQ in Leadership</p> <p>58:42 - Rapid Fire: The Four Metrics Every Owner Must Know</p> <p>1:09:08 - Die With Zero and Tommy's Philanthropy Plans</p> <p>1:13:53 - Get Clear on Your WHY 1:17:35 - Is "I'm Doing It for My Family" Really True?</p> <p>1:23:39 - Meditation, Facing Fears, and Final Thoughts</p> <p>🚀 FREEDOM 2026 Get your Tickets Today! <a href= "https://homeservicefreedom.com/">https://homeservicefreedom.com/</a></p> <p>Tiktok ⟶ <a href= "https://www.tiktok.com/@officialtommymello">https://www.tiktok.com/@officialtommymello</a></p> <p>Instagram ⟶ <a href= "https://www.instagram.com/officialtommymello/">https://www.instagram.com/officialtommymello/</a></p> <p>Facebook ⟶ <a href= "https://www.facebook.com/thomasmello/">https://www.facebook.com/thomasmello/</a></p> <p>Tommy Mello Millionaire ⟶ <a href= "https://www.youtube.com/@officialtommymello">https://www.youtube.com/@officialtommymello</a> </p>