372: Will Guidara - The Nobility Of Service: Lessons Learned From The #1 Restaurateur In The World

<p>The Learning Leader Show With Ryan Hawk</p> <p>Text LEARNERS to 44222</p> <p>Full show notes can be found at <a href= "http://www.LearningLeader.com">www.LearningLeader.com</a></p> <p>#372: Will Guidara</p> <p>Notes:</p> <ul> <li>Sustaining excellence = <ul> <li>Everyone has the capacity for excellence <ul> <li>Hard work</li> <li>Giving a lot of yourself to something -- A" passion for the thing you're excellent at doing."</li> <li>The nobility of service</li> <li>It requires getting up on a day when you're tired and not feeling it <ul> <li>"You need to be on even when you feel off"</li> </ul> </li> </ul> </li> </ul> </li> <li>The "pre-shift" meeting -- "As a leader, you have a responsibility to share what inspires you." <ul> <li>"Everyone craves affirmation."</li> </ul> </li> <li>Lessons from his Mom: <ul> <li>She became a quadriplegic when Will was nine <ul> <li>You can talk things into existence - Will's mom said she wanted to stay alive until he graduated college. And she did it by one day. Doctors said she should have died when Will was 12. <ul> <li>"What would you attempt to do if you could not fail?"</li> </ul> </li> <li>The power of non-verbal communication.</li> <li>Integrity in the face of adversity - Life is not always awesome. There's always ups and downs. Perspective is key.</li> </ul> </li> </ul> </li> <li>Eleven Madison Park - Setting the goal to be the #1 rated restaurant in the world. In 2010, they were #50. <ul> <li>Seven years later, they were #1.</li> </ul> </li> <li>"You need to love what you're doing to be great at it."</li> <li>There is power in having extraordinary intention</li> <li>Strategic planning -- <ul> <li>Be specific and actionable</li> <li>Have endless reinvention</li> <li>Be willing to take risks</li> </ul> </li> <li>"Unreasonable Hospitality" <ul> <li>You need to decide what you want to embody</li> </ul> </li> <li>"Business like life is all about how you make people feel. It's that simple and that hard." - Danny Meyer</li> <li>Hiring: <ul> <li>"We hired dream weavers from art schools, designers..."</li> <li>Experiential design separated them from the rest</li> </ul> </li> <li>Be present <ul> <li>Listen to what is being said and what's not being said. Engage with people. Serve them. Meet them where they are.</li> </ul> </li> <li>"Hospitality is one size meets one" - Have to meet them one at a time</li> <li>What's the secret to a happy marriage? <ul> <li>"Never stop pursuing each other"</li> </ul> </li> <li>Ruth's Chris - The special calamari strips -- Not on the menu, but available to make an experience exceptional</li> <li>The nobility of service... The four words: <ul> <li>Hospitality</li> <li>Excellence</li> <li>Education - "A day you aren't learning isn't a day worth living"</li> <li>Passion - "Our work matters. What we do matters."</li> </ul> </li> <li>Meeting at The White House: <ul> <li>Restaurants during the pandemic</li> </ul> </li> <li>His dad's advice -- "Adversity is a terrible thing to waste"</li> <li>"It's not what happened to you, it's how you respond." <ul> <li>"Through crisis comes community"</li> </ul> </li> <li>The Welcome Conference <ul> <li>"Hospitality is just as much a craft as cooking."</li> </ul> </li> <li>Will's dad is his hero <ul> <li>"Next level intense responsibility"</li> <li>He never complained</li> <li>"Name what you want to accomplish and do it"</li> </ul> </li> <li>"The secret to happiness is always something to look forward to."</li> <li>Here is <a href= "https://learningleader.com/leadership-circles/" target="_blank" rel="noopener noreferrer">WHY joining a Learning Leader Circle</a> is a good idea...</li> <li> </li> </ul>